-
SALES & SERVICE
DEPARTMENT![]()
Our Network
We want to give you the absolute best support possible. We keep our databases constantly updated so
that our 360+ factory-trained field engineers are able to deliver efficiency and customer care to all our customers.
28 States
120+ Distributers
150 Workforce
A well expanded Network of
Dealers and Service Centres
Each employee of our service department receives training based on several decades of our practical experience in the medical field. Matrix medicals service has acquired its expertise during fieldwork, service visits, but it is also very important to be constantly involved in the process of medical device production – thanks to this, our service staff can match world standards and best practices. For many years, we have provided polish and foreign companies with comprehensive service, which helps our clients perform their work.
Comprehensive offer and instant response
Our Service Department provides comprehensive handling of your service requests, which help maintain our products in ideal condition. Our offer includes:
- Periodical warranty and post-warranty inspections of medical devices
- Warranty and post-warranty repairs of medical devices
- Personnel training in our product operation and maintenance
Periodical warranty and post-warranty inspections of medical devices.
Even the best products require specialist, periodical inspection in order to ensure their reliability and long-term fault-free operation. The Act of 20.05.2010 on Medical Devices, art. 90 item 1 recommends annual inspections of medical devices to ensure safe usage for patients and operators.
Warranty and post-warranty repairs of medical devices
Our Service guarantees professional repair of the equipment. We offer warranty and post-warranty service. We use only original spare parts in our repairs. Matrix Medicals staff are high class specialists, who guarantee the highest level of services. For your convenience we have provided an interactive service application below.
Personnel training of product operations and maintenance
Our products are famous for their long service life. To optimise their use it is important for the new members of medical personnel to be trained in device operation, maintenance and troubleshooting. This will facilitate the reduction of maintenance costs and the need for new device purchasing.